Please click on the following link to start your return process. Clients located in any country of the European Union, USA, United Kingdom and Switzerland will receive a pre-paid return label. Clients located in the rest of the countries and Canary
In order to request a return, the period is 30 days following the date of receiving your order. For the exchange or store credit option as a form of reimbursement, the return period is 60 days. Orders placed from November 1st to December 15th can be
To return your order, the garment must be unused, unwashed, and with all original labels attached. Please note that Underwear, Archive sale items or gift cards cannot be returned or exchanged under any circumstances.
All returns on orders subject to bulk purchase promotions (for example, buy 3, get one free; free shipping on orders over 150€; or second item 50% off) will lose the promotion benefits if the order after the return does not honor the promotion requir
If you want to exchange your order for another product or size, you need to return your original order and place a new one. To do that, please check our returns procedure by clicking on the following link. Then you will have to choose the "one-click
We are very sorry that you have received the wrong item!. Please send us a picture of the wrong received item to [email protected]. After that, we are going to send you the correct item if available and we will also send you a return label in o
First of all, we want to apologize for the inconvenience. Second, we ask you to send to [email protected] a photo where we can clearly see the defect of the garment that you have received. Then, we will review it and we will send you a new prod
The mission of our brand is to improve the shopping experience of our clients with sustainable practices, which is the reason why our orders are delivered in reusable kraft envelopes. The same envelope can be used to send back the order, in case you