RETURN & EXCHANGE
How can I make a return?
Please click on the following link to start your return process. Clients located in the European Union, the United Kingdom and Switzerland will receive a prepaid return label.Clients located in the United States, Canada and Australia must cover the c
Until when can I request a return?
In order to request a return, the period is 30 days following the date of receiving your order. For the exchange or store credit option as a form of reimbursement, the return period is 60 days. Orders placed from November 1st to December 15th can be
Which garments are eligible for a return or exchange?
To return your order, the garment must be unused, unwashed, and with all original labels attached. Please note that Underwear, Archive sale items or gift cards cannot be returned or exchanged under any circumstances.
Can I return an order bought on sales?
All returns on orders subject to bulk purchase promotions (for example, buy 3, get one free; free shipping on orders over 150€; or second item 50% off) will lose the promotion benefits if the order after the return does not honor the promotion requir
How can I make an exchange?
If you want to exchange your order for another product or size, you need to return your original order and place a new one. To do that, please check our returns procedure by clicking on the following link. Then you will have to choose the "one-click