How can I make an exchange?Updated 8 months ago
If you want to exchange your order for another product or size, you need to return your original order and place a new one. To do that, please check our returns procedure by clicking on the following link.
Then you will have to choose the "one-click exchange" option and then you will be able to choose the new(s) size(s) and/or product(s) that you would like to receive instead of the ordered product(s). Your exchange return period is 60 days following the date of your order.
As soon as the item was delivered to the carrier drop-off point, we will ship you the selected product(s).
You can also request a gift card for future purchases or receive a normal refund. You can choose one of these options while requesting a return on our website.
If the link does not work to return your order, please scroll down on our website to the button "Returns" and request your return from there. After that, you will receive a return label and all the information necessary via email.
As soon as the item is received and controlled in our warehouse, we will proceed with issuing the refund (either in the option of payment method used or in the creation of a gift card).
Shipping costs are NOT included in the option to receive the reimbursement on the original payment method and a return fee will apply:
- Iberian Peninsula: 4,90€
- European Countries: 6,90€
- United Kingdom: 9,90€
- Non- European Countries: 20€.
The Non-European Union return fee only applies to: United States, Australia, Switzerland and Canada. The rest of the Non-European union Countries and Canary Islands are responsible of the return process.